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Take it out of the cassette
Nobody should grab it for the next patient.
Home / Not spinning
A high-speed that will not spin can wreck itself if you keep trying it between patients. Pull it, pack it, get an estimate.
Get your free shipping label
Whoever just watched a bur sit there instead of cut.
Do not spend the afternoon on YouTube. One check, then a label.
Two minutes in the office. Then it is our problem.
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Nobody should grab it for the next patient.
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If the spare spins, stop diagnosing.
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Do not force it. Note it on the card.
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Send it clean.
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Call or text 1-718-236-4399. A photo of the head is enough.
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Improperly packed losses are not covered.
Locked turbine or chuck. You will see that on the estimate before work starts.
Air-driven turbines often $125–$245. Electric 1:5 is higher and estimate-first.
Power loss without a full lock: why a handpiece loses power.
Sterilize, pack so it cannot rattle, and ship. Amanda can text a tracked label while you are still in the operatory.
Email, call, or text for a tracked shipping label.
Sterilized handpiece, your contact details, and a note about the fault.
No work starts without your OK. Then it goes back with tracking.
Sending 2 or more handpieces? Request your label and we'll schedule a free same-day FedEx pick-up anywhere in the USA.
Fill out the short form on our shipping label page and Amanda emails your tracked label.
Get your free shipping labelPrefer email or phone? Email amanda@arpinodental.com or call or text 1-718-236-4399.
Pull it from the rotation, confirm a spare still spins on the same hose, sterilize, and request a tracked label. Do not keep running it.
You can check the coupler and the bur. You cannot rebuild the turbine in the sterilization room. Mail it.
Usually yes. Forcing a locked cartridge makes the next repair bigger.
Repair first when the housing is sound. If it is not economical, the estimate says so.
Call or text 1-718-236-4399. Amanda can send a label today.